In August 2018, due to extremely high rainfall during the monsoon season, severe floods affected the south Indian state of Kerala. Many people lost their lives and properties and numerous residents were rendered homeless for several days. Among the victims of this climatic catastrophe were Biesse customers and their companies located in the region. Source: Timberbiz
Biesse’s factories were submerged under water and mud for more than four days, severely damaging plant and machinery.
Biesse promptly contacted customers and in a very short time offered help by sending their service team as support.
The Biesse Service team worked together with customers, supplied free spare parts and reconditioned Biesse machines.
Thanks to the timely support provided, seven companies and 12 machines were back in operation. Because of this prompt intervention, the adverse impact on customers’ businesses was mitigated to a large extent.
All these machines are currently working, so the customers’ factories and production levels are restored.
Biesse’s customers expressed their deep appreciation for the support during these tough times saying it vindicated how Biesse is not only a supplier but a real partner in business.
