John Deere has launched an enhanced self-repair solution, available initially in the US through its Equipment Mobile app, enabling customers to remotely download secure software updates directly to embedded controllers on compatible 4G-connected John Deere equipment. Source: Timberbiz
This update follows the March 2022 announcement that expanded the availability to purchase Customer Service ADVISOR directly from John Deere.
“This is the latest example of how John Deere continues to lead by innovating, developing, and bringing to market the latest solutions that help our customers maximize uptime and be more productive, efficient, and sustainable in their operations,” said Luke Gakstatter, Senior Vice President for Aftermarket & Customer Support.
Using their John Deere Operations Centre account, John Deere customers operating compatible 4G-connected machines can use this enhanced solution to complete secure software updates directly to an embedded controller through a user-friendly interface using the Equipment Mobile app.
This is in addition to other valuable customer maintenance and repair information added to Operations Centre and Property Centre this year including Operator’s manuals, warranties, and product improvement programs specific to their equipment.
With this announcement, John Deere is taking the next step toward digitizing and enhancing the self-repair experience for customers. This feature will give John Deere customers the ability to keep controllers on their compatible 4G-connected equipment up to date with the latest software releases.
These updates can include enhancements and general improvements to generate a better equipment experience.
Available on both iOS and Android at no cost, the Equipment Mobile app helps John Deere customers to manage, maintain, and keep their equipment running.
