ProSilva’s customers play a significant role, as the most significant insights for product development often come from the field. These customers typically consist of small to medium-sized logging contractors operating 1–3 machines. Often, the operators themselves are also the owners. Source: Timberbiz
Considering customer preferences is ingrained in ProSilva’s core operations.
“As a small company, we can tailor our machines to individual customer needs. For example, we developed specialised machines for slopes, which we delivered to Japan. These harvesters were equipped with bulldozer-type tracks, dozer blades, additional articulation points, and were sized to meet Japan’s transportation requirements,” ProSilva designer Jukka-Pekka Syvälahti said.
Since ProSilva’s goal is to provide tools that genuinely serve their customers’ needs, the company encourages customers to share their wishes.
“It’s worth asking our sales representatives about features or accessories that you feel you need. Often, these requests can be fully accommodated,” Mr Syvälahti said.
So, over the years, ProSilva’s forest machines have continuously evolved to become more productive, cost-effective, and efficient.
In addition to mechanical advancements, the intelligence of these machines is also evolving. “The forest machine of the future will make work even smoother and more automated. The goal is to minimise unnecessary repetitions in operations and to integrate automation where it naturally fits,” Mr Syvälahti said.
“The customer will always be at the centre of our product development. Each of our machines will continue to be the smartest, most appealing, and most cost-effective choice for our customers.
“Therefore, we strive to keep the overall design of the machine as simple as possible, without compromising on its efficiency and technical functionality.”
