Waratah Forestry Equipment recently unveiled its new online parts catalogue. The system enables Waratah customers with online access to quickly find the genuine parts they need to keep their machines up and running. Source: Timberbiz
“Our new online catalogue is a great way to ensure our customers quickly get the parts they need,” said Brent Fisher, product marketing manager for Waratah.
“This easily accessible and comprehensive tool is pretty powerful. Customers can locate parts and send the info directly to their dealer. This efficiency will goa long way toward getting the right parts, reducing delays and increasing uptime, which helps our customers’ bottom line.”
The online catalogue is easily searchable by Waratah model with PIN/serial number or equipment name, or by a full or partial part number. From there, parts are divided into logical categories, for example mechanical, hydraulics and saw, so parts lists are considerably shorter for faster searching.
Each part is displayed with its part number, component description and an image or schematic. Once the correct part is identified, purchasing is as simple as selecting the quantity and adding it to an online cart for sending to the customer’s respective dealer. Multiple parts can be added to the customer’s shopping cart as needed or even added manually by typing in a part name.
Customers can directly email the parts list to their dealer or parts person and have the option to print their order page for verification or reference.
“The online, easily searchable parts catalogue is a dramatic change from the dependence on paper manuals, which are easy to lose, damage or leave behind in the machine – causing delays,” Mr Fisher said.
“Anytime our customers spend time searching for the part they need, it’s a loss in productivity. This online offering of genuine Waratah parts takes the guesswork out of finding the right part, simplifying the search and providing access to the parts they need.”
The new online catalogue features parts for current and select older model Waratah products including harvester heads felling heads, and control systems.
“The online Waratah parts catalogue is very comprehensive and efficient – covering our 200/400/600 Series, felling heads and control systems,” Mr Fisher said. “The easy-to-use search bar helps our customers quickly find any part they need that’s on the head. It’s ultimately another way we’re providing top-level service for our customers.”
The Waratah parts catalogue can be found at https://partscatalog.waratah.com/jdrc/
The online feature is readily translated and numerous language options including English, French, German, Spanish, Suomi, Svenska and Norsk to name a few.
