Fire protection specialist Wormald has announced the launch of ‘Wormald Connect’, a web-based portal that gives customers 24-hour access to fire service calls and inspections data. Source: Timberbiz
Wormald Connect enables customers to review servicing schedules and data online at any time.
Data can be stored on the portal for analysis or easily exported via an internet connection to enable further analysis or record keeping.
If required, inspection summaries can be filtered to suit a customer’s individual needs.
The portal is ideal for businesses of any size, whether a single building or multiple sites and systems across Australia.
Each customer is provided with a unique user name and password so they can easily and securely access their fire inspection information online.
“Providing quality customer service is an integral part of our business and we are always looking for ways to improve. Fire protection servicing and maintenance is vital but we understand that many time poor customers find it hard to stay on top of things.
“The Wormald Connect solution is convenient and easy-to-use and offers comprehensive access,” said John Lynch, general manager business services Wormald Australia.
“This ensures customers are kept up-to-date on the servicing procedures being undertaken. They can closely monitor their site’s fire safety products and systems and identify if there are any outstanding issues.
“This in turn facilitates more effective communication with the Wormald team. Wormald Connect has been adopted by many of our clients and the feedback has been very positive.”
As the Wormald Connect service is entirely web based, there is no requirement for customers to invest in software interfaces or hardware technology.
